COOLGARDS Shipping Policy

Fast, reliable shipping to your doorstep

Last Updated: May 2025

European Shipping

Free Shipping Throughout Sweden

We provide complimentary shipping services to all customers within Sweden. Your order will be carefully packaged and shipped via our partners for reliable delivery.

All orders are promptly processed within one business day, excluding weekends and holidays. The estimated shipping time for deliveries is approximately 2 to 3 working days. Please note that while we strive to meet these timelines, we have limited control over the actual delivery process.

Order Tracking

To help you stay updated on your order's progress, a confirmation email containing tracking information will be automatically sent within 24 hours of shipment.

International Shipping

For international shipments outside of Europe, it's important to mention that customs fees, tariffs, and taxes may apply and vary depending on the destination country. These charges are the sole responsibility of the customer.

Important Information About International Orders

Please be aware that international shipments may be subject to:

  • Import duties and taxes levied by the destination country
  • Customs clearance delays
  • Additional documentation requirements
  • Longer delivery timeframes (typically 7-14 business days)

Shipping FAQ

In the rare event that your package is lost during transit, please contact us at [email protected]with your order number. We'll work with our shipping partner to locate your package or process a replacement shipment.

Address changes must be requested within 2 hours of placing your order. Please contact us immediately at [email protected] with your order number and the new shipping address.

Yes, we can ship to P.O. boxes within Europe. For international orders, we recommend using a physical address to ensure smoother customs processing.

Shipping Questions or Concerns?

If you have any questions about our shipping policy or need assistance tracking your order, please don't hesitate to contact us:

Address

Skrivarevägen 46
Lund, 226 27
Sweden

This shipping policy was last updated on May 12, 2025.